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Frequently Asked Questions
Everything you need to know about our security architecture, billing, and AI capabilities.
We operate on a "Zero Retention" policy. Your documents are processed in-memory and are permanently deleted from our servers the moment your session ends or the redacted file is generated. We do not maintain a database of user files, logs of document contents, or any backups of your data.
We utilize a local LLM trained on a large corpus. It is highly effective at identifying PII, medical data, and financial context. However, AI is not infallible. We provide a manual review step (The Editor) so you can verify and adjust redactions before finalizing the document.
No. Processing occurs locally, and input and output data are not used to train any models. Your data remains isolated to your session.
Yes. There are no long-term contracts. You can cancel your subscription instantly from your Account Settings page. You will retain access to premium features until the end of your current billing cycle.
Currently, we specialize in PDF documents, including scanned PDFs (via OCR). We support files up to 50MB in size. Support for Word documents and Images is on our roadmap.
Still have questions?
We're happy to explain our architecture or discuss enterprise licenses.
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